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Apr 7 / Dale Harris

Facilities Needs for Different Businesses

Facility management is a service that is specifically designed for businesses. Though it has no direct role in generating profits, it plays a crucial role in increasing the effectiveness of the organization.

I) Housekeeping Services: Every home is unique. Different homes need different services. FM provide services to full fill those needs of houses. House keeping services include Cleaning, Carpet Extraction, Vinyl Floor Care, Window Washing, Pest Control, Security management, etc. Facilities management keep the budget in mind and provide better services at lower cost.

II) Retail and Shopping Malls

Infrastructure Management: Infrastructure Management includes provision of power supply, safety issues in case of emergencies, water supply, signage, sanitation, etc. Infrastructure Management also includes risk management issues such as essential safety measures, asset liability and environmental issues as well as emergency.

Infrastructure Management includes three main categories. Facility Management should concentrate on these categories to give effective services for retail and shopping malls.

1. Power: Uninterrupted power supply with 100% power backup, HVAC with adequate redundancy, and emergency lighting in all areas.

2. Safety: Fire-fighting and detection system, and Dedicated security system

3. Miscellaneous: Toilets – separate for customers and staff, Building and floor directories detection system, dedicated security system, water softening and purification, Signage directing customers towards, and elevators, toilets and fire exits.

Ambiance Management: Facilities Management will provide ambiance management services like management of parks, shopping malls, fountains and overall look of the mall. Other managing services in shopping malls include lush green landscaping with seating facilities and maintaining cafeteria, etc.

Traffic Management: Traffic management is most important and difficult task in shopping mall. It includes managing of foot traffic into the mall and Parking facilities. Foot traffic management involves management of crowd inside and outside area of the shopping malls. The flow of people is related to the design of the mall and the spatial distribution of its tenants. For example, a star-shaped mall tends to have a problem of crowding in the center of the mall, as everyone has to pass through the center while moving from one side to the other. Circular malls, on the other hand, would not have this problem. They tend to have better pedestrian flow and less congestion. Managing parking facilities includes provision of ample parking and maneuvering of cars in the parking lot.

Other Services: Other shopping mall services includes clean and remove smudges from entry door glass; spot clean and vacuum carpets; remove debris from landscape pots and planters; dust and clean baseboards, ledges and exit signs; complete floor care which includes stripping, sealing, waxing, and burnishing; restroom cleaning and sanitization; sweep and clean entrances; clean and polish entry handles, sills, doorplates and metal rim; clean glass, wood or metal doors and doorjambs; clean and sanitize water fountains; sweep; dust mop and damp mop floors; report burned out lights to management and replace as needed; secure all doors and turn off appropriate lights upon completion of work.

III) Real Estate Services:

a) Transaction Management:

  • Estate portfolio management is responsible for lease expiration, renewals, expansions and terminations.
  • Service to streamline the closing process for lenders, brokers, builders, title companies, escrow companies and their clients.
  • Facilities Management analyze the performing market and own (vs) lease by using local market expertise.
  • Negotiating transaction services with property owners and buyers/investors on behalf of company.
  • Facilities Management organize real estate portfolio based on web and state of the art lease administration system.

b) Portfolio management: Portfolio management services give a better understanding of real estate’s impact on business by managing the volumes of available data. By aligning key performance indicators with business goals, the real estate data is transformed into usable reports. These reports enable to make sound business decisions concerning real estate.

c) Site Selection: Site selection is finding the right location for business. Doing it well involves an overwhelming amount of data ranging from traffic flow patterns, employee demographics to competitor locations.

d) Strategic Planning: Strategic plans will give efficiency to the organization. Strategic planning process, includes visioning, organization re-design, process re-engineering, supply chain management, outsourcing, benchmarking, portfolio-wide master planning and restructuring.

e) Technology: Technology is the process of information systems design, implementation and operations. This process includes a focus upon leveraging existing investments in systems. The data to create client specific performance metrics in the form of Key Performance Indicators (KPI’S) and Service Level Agreements (SLA’S).

f) Operations: Understands the changing nature of the corporate real estate function, including comprehensive cost reduction, technology implementation, extended organizational design, outsourcing, vendor selection and negotiation.

g) Performance Management: Performance management includes services like designing, constructing and implementing systems, scorecards and facility dashboards. Performance management system designing is valuable to all stakeholders including management, operations and vendors.

IV) Offices:

Facility Management companies offer an entire range of services, both engineering and non-engineering. Some of the most common facility management jobs are:

Building an office requires handwork of a lot many people who excel in various areas – like for instance masons, plumbers, electricians, painters, etc. All these skilled people put their efforts in the construction process of a office building construction

Suppliers Management: It is difficult to choose good supplier. The total cost of building construction depends much on building material cost. Select good suppliers who offer quality products at the least price.

Used building materials give you another option to cut the cost of construction materials. There are several suppliers that stock used building materials and supply them to the customers at much lower rates.

Interior Design Services: Interior designing services includes interior decoration services, interior architecture, product designing, furniture & furnishings, urban design & town planning, electrical designing, turnkey projects, mechanical designing and many other related services.

Buildings & Grounds Management Services: Buildings & grounds management services include designing, installing, and maintenance of office landscape and hard-scape; provide cleaning services for office buildings; construct pre-engineered buildings; operate heavy equipment; furnish a lock/unlock service for office buildings; and purchase equipment and materials for facilities management, etc.

Building Maintenance Services: Effective maintenance of buildings will make them last for longer time, thus reducing the maintenance costs. Facilities management manages people who are skilled and expertise in particular field and also manages utilities, resources, information systems, & human resources, etc.

Managing expertise personnel such as air conditioning technicians, alarm technicians, building inspectors, carpenters, concrete finishers, customer support representatives, electricians, elevator mechanics, glaziers, EMS control technicians, laborers, locksmiths, machinists, painters, plumbers, roofers, sheet metal workers, steamfitters and so on.

Utilities: The utility equipment is maintained through the preventative maintenance program. Major utility replacements or repairs are requested through the state capital outlay system. Those utilities are electricity, steam, chilled water, natural gas, waste water, drainage, refuse & recycling collection and disposal and so on.

Resource Management: Effective utilization of resources is important job to reduce the cost. Resource management activities includes facilities rate development and submittable process. Internal financial and budgetary processes for deferred maintenance, workload funding, preparation of reports on the cost of maintenance, preparation of funding requests for maintenance, etc.

Information Systems, Human Resources & Management Analysis
Other services for offices include information systems, human resources and management analysis. These services include application development, network operations, system/user support, Internet & Intranet, recruitment, employee orientation, staff development and training, Employee and labor relations, salary administration, payroll & personnel services, strategic human resources, management analysis and organizational change, etc.

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